Booking Information

Bookings must be made directly to our office by telephone to 03 5978 8383

Please download and print a copy of our Admission Form, below, and bring it with you on admission.

We have an answering machine to take your call if we are not in the office.
To allow us to process your booking or enquiry please leave your name, telephone number, required dates and details of your pet. We will return your call promptly and advise if we have a vacancy.
If you have not heard from us within 48 hours to confirm your booking, please call us back to verify that we have received your message.

It is important to note that we must confirm your booking directly with you. If we have not done so then your booking is not valid.

*A surchage applies to all credit card transactions.

Booking Admission Form

Please ensure you download the Admission Form, fill it out and bring it along with you on admission day.

Booking & Deposit Information

Dear Valued Clients,

As our aim is NOT to increase rates unless unavoidable, we have introduced a new payment method.

Deposits:

Deposits paid over the phone will attract a non-refundable $5 to $10 booking fee.

The non-refundable $30 fee previously charged upon cancellation of a reservation is no longer in effect 😁

Payment of invoices:

Payment of invoices can now be done using either of the following:

1. Pay ID
Upload the app and add our Account number:075 963 227 to your mobile device.
Mornington Lodge will appear, and you can pay your invoice.

2. Cash
For pre-approved cases, we can arrange bank transfers.
Invoices must be paid at least 4 days prior to collection.

Please speak with an office team member for assistance.

Thank you

Belinda and Team

Christmas and Easter Deposits:

Easter deposits:
A deposit $250 per guest is required to confirm your reservation. This deposit is fully refundable up until 30 days prior to your booked date.

Christmas deposits:
A deposit of $350 per guest is required to confirm your reservation. This deposit is fully refundable up until the Melbourne Cup weekend.

COVID-19 exceptions:
If there is a Lockdown within Victoria we can transfer 50% of your deposit to a booking in the future.

Please note: For All bookings you will be charged for days booked, not days used.

Occasional Price Increases

New clients come to us via a variety of sources, mostly however through recommendations and research. Customers return to us when we meet their expectations of a premium facility.

These expectations are met through trained and committed staff, continual maintenance and innovation, the highest quality foods, fully heated and cooled facilities and an ultra clean environment.

When wages, superannuation and suppliers’ products & services increase without notice; we endeavour to absorb these costs. However, there comes a point when we can no longer do so, at which time there is a guest rate increase.

We do not like having to implement increases without notice, however if we wish to continue to provide the best that we can, then we hope that you as a customer and an important part of the Mornington Lodge family, can understand when we are required to do so.

Belinda and the Team

Our Price List

Rates apply from 1 January 2022

We strive to keep our daily rates affordable for everyone.

Rates commence from the day of admission.

Morning collections:

Weekday collections are between 9 am and 11 am, or 3.30 pm to 4 pm.
Weekends are 10 am to 11 am, 3.30 pm to 4 pm.

Collections prior to 11am attract a half-day rate, and collections between 3.30 and 4 pm are a full-day rate.

We constantly strive NOT to increase our prices, as we want to be affordable for everyone. We have introduced the morning half-day charge on the basis that your dog(s) still require a hearty breakfast, morning activities with staff and a final ‘jouge’ before going home .

We would prefer to cover costs this way rather than increase our daily rates.

There is a one off fee of $45 – $65 which covers regular brushing and health checks, and a warm shampoo, conditioning rinse and blow dry before going home.

Extra baths during a visit can be accommodated – prices depend on size of guest and coat length.

Guests Daily Rates*

Townhouse Apartments

$60 – $65 per day*

Fluffy House, Henry Lodge & Studio

$65 per day*

Executive Suites

Per Guest – $75 per day*

Individual Accommodation

Per Guest – $75 per day off-peak*

Extra Services

Please ask for an estimate. Prices listed are examples only .

Medications / Eye drops $5–$10 per day/guest

Food Supplements $5–$10 per day/guest

Daily teeth cleaning $5–$10 per day/ guest

Nail trimming $10–$20 per guest

Multiple meals with assisted hand feeding or cooking of supplied special diets $10–$20 per day/guest

Assisted toileting, ACL physio, post surgery assisted exercise and care, post operative eye care, incontinence & other special assistance requirements – Please ask for an estimate.

Per Day* Refers to a normal working day.
Due to staff penalty rates, a 20% surcharge applies to our peak periods including school holidays, weekends and public holidays, and the morning of departure.

Our Discount Policy

Firstly, we would like to thank you for your enquiry to stay at Mornington Lodge. We do everything possible to ensure your dog(s) will enjoy their visit.

To this end, we provide all the extras to make this happen. This includes at least 3 hours of activities each day, heated accommodation, premium foods and one on one daily brushing and/or health checks.

Long-term Visits

Clients sometimes ask if a discount applies for guests who are staying long term. We would love to be able to offer this, however long term guests (4 weeks or more) require even higher levels of one on one attention and resources to maintain full physical and mental health. This includes extra staff time, extra activities, extra food and extra grooming. Whilst we are happy to absorb these extra costs, there is no room to move on the daily rate.

Supplying your own food

A number of guests bring in their own meals, and some owners ask if they can have a discount due to supplying their own food. This is a reasonable request, as the facility does not have to provide their own premium foods.

However, this saving is more than offset by the large amount of work involved in storing, defrosting, cooking, and preparing 40 to 60 individualised meals every morning and afternoon for guests who have supplied their own complex dietary plans. Once again, this involves large amounts of staff time and extra refrigeration and freezer units which we absorb.

At this stage, we are not charging a surcharge for guests who arrive with their own dietary plans that are non medical related, however in the interests of maintaining an affordable daily rate; this may be something we may need to introduce in the future.

We hope this addresses our discount policy.